Terms & Conditions

Cancellation policy: You may cancel/reschedule your appointment by giving us at least 12 hours notice prior to your appointment time by email or phone call. Innerverse reserves the right to charge full price of your session for No Show/Cancellation/Reschedule with less than 12 hours notice prior to your appointment time.


Refund policy: Innerverse does not offer refunds on purchase of our service, however we will help reschedule your appointment session at your earliest convenience or transfer your gift card to another person’s name. 


Gift card: E-gift card can be purchased online and physical card in store. Gift card can not be replaced if lost , stolen or destroyed, nor can it be redeemed for cash. Must be presented when you come to the shop to redeem your session. Gift card is non-refundable and valid for 12 months from the date of purchase except the special promotion. Non-redeemed gift card after the expiry date will be null and void.


Online bookings: All bookings made online need prepayment in full amount. Innerverse accepts Mastercard, Visa and Amex online and your bank statement will appear as “Ezidebit Australia”. 

Client Info: Any client’s personal info collected from online registration will be well protected and not be shared with the third party without client’s permission. Innerverse may only use the information provided to contact you.

Membership: Client can only cancel the membership in writing via email after the client has fulfilled the minimum of SIX monthly direct debits. Unless terminated, direct debiting will continue till further notice.

Age limit: Client must be at least 16 years old to float. If you are under 16 will require parental permission and supervision to float. However for massage session there is no age limit.

Physical readiness: Innerverse reserves the right to turn clients away if they do not have the correct medical clearance or present in a state that could cause risk to staff or other clients.

Policy changes: Innerverse reserves the right to amend these terms and conditions without prior notice. By using the website you agree to any revised changes.

Acceptance of terms: By using of the website signifies acceptance of the terms and conditions stipulated in this page, including any revised changes.